Etail

What do you like best?

It is nice to have a remote system that you can access in any computer not mattering where you are. Reseting password is easy and support is very friendly. Each user is able to customize the system plataform with the tabs, columns, colors, etc that he uses or likes the most.

What do you dislike?

EVP or Etail updates are mostly done during our business hours. The option to program system changes during graveyard shifts is almost not possible. Data is sometimes not reliable because reports are not correctly programed. There are functions / reports / buttons that we do not knowhow or for what are they used for. It has been difficult to upload / dowload data due to time zone differences or due to cut off times.

Recommendations to others considering the product:

Have a power user or someone always learning more about this program. Users should have two monitors simultaneously so they can have EVP or Etail in one screen and the other systems in the other screen. Read or watch tutorials, it helps a lot to understand functionability.

What problems are you solving with the product? What benefits have you realized?

We are unifing all of our marketplaces clients in one data base. All catalog, sales and supply can be on the same system. ERP integration with all our data sources and shipping carriers. Searching orders by name / PO / Order # is great, however address or phone search could be implemented in the near future so our customer service agents can locate orders faster.