The Help Desk Essentials Pack is the combination of SolarwindsВ® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks.
Key features:
– Centralized ticketing and incident management
– IT asset management (ITAM) with automated discovery and centralized inventory
– Built-in knowledge base for self-service
– IT change management and customizable approval workflows
– Reporting, SLA alerts, and customer surveys
– Remote control WindowsВ®, Mac OSВ® X and LinuxВ® systems
– Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session
– Remote access to support end-users outside the firewall
