SnapEngage

Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.

Languages supported: Arabic, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified)

9.0/10 (Expert Score) ★★★★★
Product is rated as #64 in category Customer Self-Service Software
Ease of use
9.2
Support
8.9
Ease of Setup
9.4

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SnapEngage is the premier omnichannel customer engagement platform. Since 2008, we’ve partnered with businesses to transform customer engagement throughout the customer lifecycle, positively impact KPIs, and drive measurable business outcomes.

Our clients consistently experience increased sales conversions, increased CSAT/NPS, and reduced cost-per-interaction after implementing SnapEngage. Our fully-featured, secure solution for sales and support teams offers robust CRM & Help Desk integrations, is HIPAA & PCI compliant, and includes advanced analytics to prove ROI.

Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.

We’re ready to partner with you to transform your customer engagement. Contact our Solution Specialists today to schedule a live, fully-customized product demo tailored to your business goals and service requirements.

SnapEngage
SnapEngage

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Customer Reviews

SnapEngage Reviews

Administrator in Broadcast Media

Advanced user of SnapEngage
★★★★★
Great features, easy set up

What do you like best?

The SnapEngage installation and Salesforce integrations was quick and easy. The setup and display options are endless, so they were able to accommodate some unique needs of ours. Our agents learned quickly. I really like that as an administrator, I can decide what my agents have access to in the SnapEngage settings.

What do you dislike?

Not really a dislike, just a feature I wish existed. I would love to use the same system for surveying anytime, not just after a chat.

What problems are you solving with the product? What benefits have you realized?

We are trying to find out if we were previously missing out on website visitors who were interested in our product but never called by intercepting their site visit with an offer to chat.

Review source: G2.com

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