The WORST decision I've ever made
What do you like best?
There is nothing I think they do well. The sales pitch is the best part.
What do you dislike?
I have nothing nice to say, these guys make me regret outsourcing. Pricing isn't competitive, all communication is bot scripted or feels like it. The WRO system doesn't actually work. I have to merge all my products again every time I add a new channel. They lost $3000 in product, signed for it, and told me to "go back to my manufacturer." The over simplified system is confusing, the help pages don't answer questions, help isn't available to the average user, "live" help is only available twice a week in a group setting.
Recommendations to others considering the product:
I don't recommend using ShipBob. If you decide to go with this, set your expectations low, learn to love losses, & don't need help.
What problems are you solving with the product? What benefits have you realized?
ShipBob has created more problems than it solved. I realize I should've left after the first mistake.