Sharpen

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.

Languages supported: English, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.2/10 (Expert Score) ★★★★★
Product is rated as #44 in category Auto Dialer Software
Ease of use
6.6
Support
6.7
Ease of Setup
6.2

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Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.

Equip agents with a platform to interact with your customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single source-of-truth reporting system, based on the customer relationships your team develops. Turn every interaction into an experience with Sharpen.

Sharpen
Sharpen

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Customer Reviews

Sharpen Reviews

Matt W.

Advanced user of Sharpen
★★★★★
the interface is quite easy and intuitive with excellent performance when using it

What do you like best?

What is most remarkable for me about Sharpen has been its customer service team, which I really consider that they respond practically immediately to any request or problem that may arise while using the application, and the interface is quite easy and intuitive with excellent performance at the time of use, another thing that I like a lot is the fact that it allows me to make call recordings, in such a way that I can resort to the recording again in case I have any questions or concerns about the Issues that have been addressed, has helped me to train in a much easier way the new staff that is entering the company, since it allows me to maintain better communication in this way, without any inconvenience.

What do you dislike?

Initial setup can be somewhat cumbersome, however just contact the customer service team and they will help you right away.

What problems are you solving with the product? What benefits have you realized?

Above all, to improve the interdepartmental communication of my company, since it allows me to carry out communications by phone or by messages without any inconvenience between all those involved, being especially useful when it comes to training and training new personnel

Review source: G2.com

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