In a nutshell: Our AI automatically tags support tickets with unparalleled granularity, accuracy and timeliness. You’ll know topics, context and sentiment behind customer friction so you can drive down support tickets, increase lifetime value, and improve your customer’s experience.
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SentiSum was founded in 2016 in London and supports global clients like Schuh, British Airways, DHL, Nestle, Accenture, and New Look to understand the root cause drivers of customer support tickets, negative reviews and NPS detractors.
SentiSum’s cloud-based software uses AI to empower customer-centric companies to understand their customer data in real-time, replacing small sample sizes, ad-hoc analyses and manual analytics with an automated platform that instantly keeps teams across the company aligned with your customer.
Key functionality:
– Replacing generic, manual tags with granular, AI topics
– Automated, real-time tagging of tickets
– Root cause analysis to zero in on the real reasons behind customer dissatisfaction
proactively reduce churn
– Timely trend and anomaly detection. Real-time alerts on trending topics that help your team fix problems before they affect more customers
– Real-time support ticket routing and prioritisation
– Accurately quantify customer issues and sentiment to understand which improvements will have the biggest impact on contacts and customer experience
– Daily and weekly email digests, to keep everyone up to date on the customer issues of the moment
– Real-time dashboard to dig into the important issues and share with the right team
Start reducing contacts and improving your customer experience; join our free trial today.
