Salon Ultimate

What do you like best?

Easy and intuitive system for staff to learn.

S.U. is also an easy online booking experience for clients to navigate.

Management access remotely makes for easy oversight and quick decisions.

The email marketing system is pretty basic but does function well and achieves the main objective - marketing promotions.

The capability to send email client referral requests to friends and family of existing clients and the referral rewards feature is a good marketing tool.

Tech support is very responsive and usually within a short period of time.

What do you dislike?

Not as robust a system from a management reporting aspect as others we have used.

The reports are quite basic, or we have to do our own tweaking in an excel sheet when it comes to really getting a good overview of the numbers for employee goal setting.

The staff travelers don't contain as full a history as the staff would like, particularly previous product sales etc.

We sell a lot of package/series and if staff make an error on a ticket we are unable to make corrections on any tickets that are tied to a Package/Series of treatments.

The marketing features of pushing out a post to Facebook and Twitter have never worked to my date tech support has still not been able to find a fix for that.

The online Gift card purchase is very basic and it is only possible to offer a site wide percentage discount for a promotion, unlike a platform like Spaboom that offers a way to do Bogo's, or G.C.'s for specific services.

What problems are you solving with the product? What benefits have you realized?

The main benefits are how easy it is to manage the flow of clients check in and check out, and the remote access for management reports.