Simple yet Brilliant Productivity Tool
What do you like best?
I like Roby a lot because there's not a lot of setup required to start using the product. It's literally as simple as installing the app to your platform of choice and then you're good to go! Then you can start playing around with the product by submitting, replying, and resolving your new tickets.
There are also a plethora of different add-on capabilities that Roby can do for you on the fly such as book calendar meetings, adjust office room lighting, heating, and cooling, save FAQ responses for future auto replies, and even check analytics and manage tickets on our spiffy external portal webpage.
Overall, the simplicity of installing the app coupled with the brilliance of the app's core product (and let's not forget its handy add-ons!) make Roby a wonderful productivity tool!
What do you dislike?
Sometimes, it's unclear what add-ons are available and how to get some of them working. Fortunately, contacting Roby support is super helpful regarding add-on installations to the core product! But, from a self-service perspective, integrating some of the add-ons by yourself can be a bit more difficult.
What problems are you solving with the product? What benefits have you realized?
We're trying to consolidate and organize our team tasks and requests into one platform. That way, we don't have to continue hopping between multiple platforms to handle one ticket. This consolidation will also help reduce the number of distractions in our team and provide clarity on what tasks are highest priority.
Especially in this current work from home climate, Roby's simplicity and flexibility has vastly improved our ticket management and prioritization.
