Solid, complete and reliable contact center software!
What do you like best?
I've used ringcentral in several different opportunities. I like the calling trees (routing) very much! Its a very simple to use calling software. It offers a unified platform for emails, calls, sms. The reporting is highly customizable and you have the ability to have reports scheduled and sent out when you wish. I like the recording and whispering functions ringcentral has. I was never charged for additional storage and it was simple to find all call recordings within the software.
What do you dislike?
There are minor call drops at times but we have visibility on the calls we miss. The implementation process is a bit lengthy and some of the pricing packages are questionable in the sense that lets say on package 1 I am only missing 1 thing I want from package 2 but in order to get it, I must pay for package 2. I understand for bigger deals they may be able to move some things around but just that. Dynamic call routing is what I was looking for.
Recommendations to others considering the product:
It's a complete contact center software. They do have different pricing packages, so make sure to consider that. Their support team is great; you can leverage them during onboarding or complicated setups. Their predictive dialer tool works pretty great but it takes some time to setup.
What problems are you solving with the product? What benefits have you realized?
We have a large team of agents that work from home. The ability to use the software while on a remote work basis is an absolute win!
