RealNex Suite

What do you like best?

They have a desktop application that when working is great. It has a ton of options within it to customize fields.

What do you dislike?

A LOT! I was a customer for years and never got any sort of comfort with the software. If you are stuck in 1998 this is perfect for you. However, if you want to have a database that seamlessly syncs with your desktop and the cloud then I would look elsewhere. I would have issues at least every month with the system. If you have multiple users on the system and your computer is the host of the database your computer must always be running for them to access it. You also have to make sure when you restart your computer that you open the "live sync" and the server settings for Realnex on your computer literally every time. It wil take you 2 or 3 calls to Customer Service to figure it out. Live sync isn't really live because it bugs out all the time and you have to manually sync to the cloud (so much for "live") all the time. The Realconnex is great in theory until you realize anyone from across the country can send you emails about listings, so I hope you are ready to receive an email about that small retail listing in a market you have never heard of before! Let's put it this way I literally bought another CRM service while still under contract because it is that terrible. Too many issues to ever consider using. You are better off just buying the stock MS Access and customizing it yourself.

Recommendations to others considering the product:

Find another CRM!

What problems are you solving with the product? What benefits have you realized?

I used it for our commercial real estate brokerage firm tracking clients + properties.