QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, agent page, wallboards and an easy to use interface.
Customer Reviews
Travis W.
Advanced user of QueueMetricsI like that we were able to deploy an on-premise solution and have the ability to customize the call center side of telephony for what we needed.
Extending the solution to others through the cloud was not ideal. We had the on-premise solution and adding in other vendors or clients to the same ring group and allowing them reporting etc had significant challenges. I notice now that QM offers an in the cloud version which would probably make this easier.
Consider the on cloud solution if you need to share the tool with multiple parties. On-premise is great when its just your company using the tool as its cheaper. Depending on your setup/industry you may need someone to help maintain it through updates etc.
Call center solution for telephone calls. We use this for recording our inbound/outbound calls as a BPO. We also use this for pause state reporting on our agents to ensure we are compliant with state laws. We also created a wallboard to view the queue etc using QM information (custom).
