Propel

What do you like best?

I love that you can see other colleagues' results, who they have worked with, and I love the charts it provides (for internal and external/client use)

What do you dislike?

Sometimes it lags on time. For example, it may show you haven't pitched anyone today, but you have. It sometimes takes up to a day to show information, which can be frustrating when you're working on something time-sensitive and need to see data from your team. They also have some work to do on their follow-up options. It's hard to use their version of this function when you're following up with multiple contacts at once.

Recommendations to others considering the product:

Since it's a newer software, I keep a running document of questions/concerns to share with our customer service rep. This helps us figure out if there are ways to fix our problems, or if there are more things that should be built out in the platform.

What problems are you solving with the product? What benefits have you realized?

It's great to be able to see who other people are pitching, what pitches are working (for certain outlets/reporters), and it's a great repository to keep media contact information. It's also much better to share coverage/results with clients than in something like an Excel spreadsheet. Clients love it and are able to easily share it across their team/board of directors.