Easy to use, robust encryption
What do you like best?
I think the best part of Proofpoint Email Encryption is that you can set the system up so that the message tries TLS first and if it can't negotiate the appropriate level of encryption, or possibly none, it will fallback to use the secure messaging portal. You can also set it up so that if your recipients also use Proofpoint Email Encryption it can automatically decrypt the message as it passes through so the end user doesn't have to mess with decryption at all. Again, this is optional...it's up to you.
What do you dislike?
There isn't a whole lot to dislike here. It works well and is easy to use from an admin perspective and more importantly an end-user perspective. Probably the biggest con is that if you send email to someone and it gets send via TLS, and they know their regulations (HIPAA, etc.), they might say something. Nothing went wrong but they were expecting an encrypted message but they don't know that it was encrypted between companies via TLS.
What problems are you solving with the product? What benefits have you realized?
We were looking for a message encryption system that wasn't difficult to use. Many people in the medical field don't like the extra steps of mail encryption. It's getting better though. This solution bridges the gap well.