What do you like best?
The outstanding features and exceptional customer service team are unparalleled. Each new release brings with it a whole new set of enhancements and features that add to the already impressive lineup of business-winning tools. The ability to create a list of leads and call sequentially without stopping to leave voicemails (Vm drop is awesome btw) is a huge timesaver. Keep up the great work!
What do you dislike?
The mobile app was very lackluster, but I am excited for the upcoming app in development. I hear it will be 100% integrated with salesforce.
Recommendations to others considering the product:
Look at other apps, compare features, and test them out. I've had several clients using other CTI's that are more well known that had terrible experiences with the 'well known' juggernauts in the space. Bigger doesn't always mean better; it usually means poor customer service and a product that is not flexible or receptive to change. You need to see and use these apps to get a feel for the pros and cons and discuss with the provider if you have requirements that are deal-breakers and nice-to-haves. Many can be automated or added in your salesforce instance if not supported in the base product, but you should clarify those needs upfront to get an idea of the potential gaps in any app you choose.
What problems are you solving with the product? What benefits have you realized?
Ease of use and low outbound call volume, which has increased by more than 40% since implementation for one of my clients in particular. I started using it myself after implementing it a few times, the automations are such a time saver. More calls = more sales.
