PFL Tactile Marketing Automation

Tactile marketing automation

Languages supported: English

8.2/10 (Expert Score) ★★★★★
Product is rated as #8 in category Account-Based Direct Mail Software
Ease of use
7.9
Support
8.1
Ease of Setup
6.8

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Customer Reviews

PFL Tactile Marketing Automation Reviews

Stefan N.

Advanced user of PFL Tactile Marketing Automation
★★★★★
Adding physical touchpoints to your marketing automation engine

What do you like best?

The Marketo integration and ability to extend automated digital nurture programs with physical touchpoints. As automated "always-on" program replace the legacy event-driven marketing practice this add-on to not limit the reach of the programs to digital-only is a key component.

What do you dislike?

Integration via custom fields that need to be created in Marketo doesn't feel elegant - but in all fairness, it does get the job done well. So potentially there may be no better way to do this.

Recommendations to others considering the product:

Definitely the value of this technology become unlocked with a good plan and creative ideas for tactile touchpoint. While PFL will help ideate and execute on those I'd recommend to set aside enough time to really think through the creative approach and the campaign strategy on how these high impact touchpoint deliver the most value.

What problems are you solving with the product? What benefits have you realized?

Reaching members of our nurture audiences that do not respond to emails any longer. Not surprisingly many people (including myself) developed "email-fatigue" over the years and hence completely ignore any incoming emails. A tactile touchpoint such as a printed Gartner report with a Starbucks gift card to have a latte while reading the report - or even more creative kits - activated recipients, particularly on the decider / C-level that our digital email outreach just didn't activate. This led to some great leads that our BDR team could then follow up with and setup high quality discovery meetings with the appropriate personas for our solution.

Review source: G2.com

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