Peek Pro is an online reservation system that empowers activity operators to increase their revenue, save tons of time, and provide the absolute service for their customers.
Customer Reviews
Gina G.
Advanced user of Peek PRO Tour Operator SoftwareDuring the demo and in the first month, it appeared to be a robust service provider with advanced functionality. BUT several key services have simply not worked or we've been told they don't have that functional yet, even though we were told they did in the demo.
Incorrect guest charges! The biggest issue is that our guests are getting charged more than we think they are - our system shows an amount, and that is what we get paid, less Peek's hefty commission, yet they guests are getting charged a different amount on their credit cards!! This is possible fraud, and is incredibly damaging to our reputation.
Do not use this service. The demo is a serious misrepresentation of their services. The worst thing is that they are overcharging our guests!
No benefits. High user fees and considerable use of my staff resources to troubleshoot. In the demo, they said they have a digital waiver - but really, it's almost unusable. Their solution was a 3rd party provider that is a $1300 set up fee, and $149 a month afterwards. They said they could migrate our customer data. Still waiting on that. Their reporting is faulty, so many features are glitchy, or so difficult to figure out that we are constantly calling their support. But overcharging our guests is a SERIOUS ISSUE!!
