Kaptio

What do you like best?

I like that its intuitive. You don't need a massive user manual. The CRM is customized to what we need, so the icons, apps, etc are all tailored to our needs. We don't see a convoluted page with lots of items you will never click. What I need is right there!

What do you dislike?

It tends to lag, slow response system. Works on a delay. It says streamlined for ease, but when I change inventory-etc there is not a live time reporting. So I tend to make changes on a delay. I wish it was more real-time reporting.

What problems are you solving with the product? What benefits have you realized?

Doing a lot of work manually. We can put everything on the platform. Share it across the system.

We get rates and submit bookings through API feeds with live supplier connectivity-where we used to do a huge excel system.