User friendly and insight-provoking
What do you like best?
The whole user experience of OrgMapper is well designed and supports easy use. From the questionnaire design, till the output creation it helps me to work intuitively. I especially like the output design module - where I can fine-tune my data visualization: the high level of control over my data helps me to highlight the most important figures and patterns, and thus to create insightful materials for my clients.
What do you dislike?
Hard to say. The automatic report generation process would still need some improvements. I'd especially be happy if the initial automatic reports would include a bit more statistics about the qualities of the networks.
Recommendations to others considering the product:
One of the reasons why we choose OrgMapper is the strong scientific background of the team. Their credibility was a good point for me, and is a favourable point for my clients as well.
The OrgMapper team offers a great level of support, that includes a detailed training with strong case-study based examples and options for trials. Besides the tech support and products understanding their support in interpreting the data - providing professional help in my own area - was really helpful in our initial projects. I think that they offer a good mix of product quality and support. I'd highly recommend using them.
What problems are you solving with the product? What benefits have you realized?
Organizational diagnostics, mostly focusing on raising levels of cooperation and effectiveness of communication. Most important benefits are the insight-provoking outputs that enable my clients to gain a quick overview of complex organizational patterns, a user and client-friendly design that makes data collection easy.