Excellent customer support service
What do you like best?
Fast and efficient response to problems. Kept me informed regarding their response and gave clear time lines for action. Problem was quickly resolved and they followed up to see it was done to my satisfaction. When there was a larger, system-wide issue the management immediately contacted all subscribers and clearly explained the problem, the reasons, the course of action and took responsibility. Impressive.
What do you dislike?
I have yet to find anything. The ability to have a second, separate ring tone/text alert for the Open Phone line but I'm not sure if that's possible.
What problems are you solving with the product? What benefits have you realized?
The problem being solved is that I have a small private counseling practice and accessibility is key--I must be able to receive and make calls and texts quickly. Open Phone allows me to have a business number on my current cell phone so I do not have to carry and pay for two phones. The quality of the calls is excellent. It is available in Canada--that's a huge plus. I was able to keep my number when I ported it over from the previous service I used that was really not meeting my needs. That service was unreliable and had horrible customer support. I would not have a business without having a phone number and Open Phone provides that.