Opayo by Elavon

What do you like best?

Our practice switched all our recurring and automated patient card transactions to Sage Paya and we couldn't be more thrilled with our experience. As a merchant we had many accounts to switch over and Sage Paya was extremely helpful in teaching us how to setup their system to work for us. We have now been using them for 4 months and it is extremely simple and user friendly. However the best part is their customer service. I have never encountered such amazing and thorough customer service. They as a company go the extra 10 miles for us to make sure we get what we are looking for. Travis Padilla at Sage is top notch and he has earned a merchant for life.

What do you dislike?

We would recommend setting up recurring account parameters be simpler to understand, interval is hard to understand. They helped explain it to us during setup but it could be a little clearer.

Recommendations to others considering the product:

Our practice switched all our recurring and automated patient card transactions to Sage Paya and we couldn't be more thrilled with our experience. As a merchant we had many accounts to switch over and Sage Paya was extremely helpful in teaching us how to setup their system to work for us. We have now been using them for 4 months and it is extremely simple and user friendly. However the best part is their customer service. I have never encountered such amazing and thorough customer service. They as a company go the extra 10 miles for us to make sure we get what we are looking for. Travis Padilla at Sage is top notch and he has earned a merchant for life.

What problems are you solving with the product? What benefits have you realized?

We have been able to add recurring transactions of patients and easily been able to keep track of payments and declines. It is also very simple to stop a payment, void a transaction, and edit a recurring transaction. We also now can accept online payments on our website with their system.