Helcim

It's time to empower your business, Helcim Commerce was made to let you do more.

Languages supported: English

8.8/10 (Expert Score) ★★★★★
Product is rated as #15 in category Omnichannel Commerce Software
Ease of use
8.1
Support
9.0
Ease of Setup
0.0

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Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.

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Customer Reviews

Helcim Reviews

Gareth M.

Advanced user of Helcim
★★★★★
Enormous potential marred by reliability issues and poor customer support

What do you like best?

Helcim offers a complete SaaS solution - credit-card processing, subscription management, and merchant banking - all from a single vendor. In addition, Helcim uses interchange-plus pricing, which is very transparent and avoids us getting overcharged on cheap rate cards, which tends to happen with flat-rate pricing services. Finally, Helcim offers their own hosted payment pages, greatly simplifying deployment.

What do you dislike?

Helcim was great for the first year, however, over the last 12 months, virtually every deployment has broken the payment process somehow due to bugs, and worse, it has taken weeks to reliably fix the bugs, resulting in thousands of dollars of lost revenue, and hundreds of hours of customer support time for our team.

Recommendations to others considering the product:

Due to the frequent bugs we recommend avoiding Helcim for SaaS and subscription payments.

What problems are you solving with the product? What benefits have you realized?

Helcim offers a single, all-in-one SaaS subscription payments solution, avoiding the need to use multiple vendors for credit card processing, subscription management, and merchant banking.

Review source: G2.com

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