OnnaWay

What do you like best?

Onnaway is a great software in order to plan, organize and execute your order delivery. It is quite simple to use, the dashboard does provide a lot of KPIs regarding the efficiency of your delivery vehicles. Best thing is that the tracking works really good, so you are able to know where your vehicles are, and can make short term changes, if for example there are returns from a customer. The communication between the program and the app used by the couriers works really well and we never had issues that changes were not received by the driver.

What do you dislike?

The ordering entering could be done in a more easier way. It needs unnecessary clicks and in general it seems that it could be done in a more faster way, in order to safe more time. But in all other aspects we did never had any major issues, and if we had, their customer service was quite fast at replying.

What problems are you solving with the product? What benefits have you realized?

Organizing, planning and execute order deliveries. Change delivery routes in short term, like when a customer wants to make a return. Keeping track of vehicles in order to see whether they are able to cope with their deliveries. Creation of daily, weekly and monthly reports, in order to evidence weak points and strengths of our service.