Online Booking by Vetstoria

What do you like best?

Offers online appointment booking, you can book appointments anytime, anywhere, from any device. Moreover it is super easy to set up and maintain, adds and removes new staff as needed, in addition to being fully customizable to display the number of appointments for which you want to allow online bookings. Once the system is set up, it only works in the background and needs little or no maintenance, plus adding new vets, holidays, etc. Additionally Vetstoria has worked perfectly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages, instagram, among other mobile applications.

What do you dislike?

decided to dispense with your service for this reason, in addition to leaving several empty spaces between the appointments chosen by customers leaving an unusable time interval that sometimes exceeded up to 40 minutes. On the other hand new customers who book online require a follow-up call or email so that we can obtain additional pertinent information or know where to call for prior records. This can become inefficient and a waste of time for us secretaries or receptionists

Recommendations to others considering the product:

Is a good software, the only limitation would be its cost, apart from being oriented to large veterinary centers, our business is a small company that has only 5 veterinary offices and 2 receptionistI

What problems are you solving with the product? What benefits have you realized?

Our clients loved the ease of use and frequently enter all the problems of their pets that they wanted them to consult in the reservation form; this is transferred to the clinical notes and frees our staff from reception duties and saves time, clients can write for free and give us more information. The ability for clients to choose their veterinarian is excellent. In addition, the fact that we can select the species that each vet is comfortable seeing is an advantage. Save staff time during business hours with fewer appointments to book phone calls.