One Touch EMR

What do you like best?

The look of the software is nice. There are many tabs that made navigating accounts easier. Its an ease to add account information. The charts are organized nicely which make reading and reviewing them easier.

What do you dislike?

When compiling chart notes you have to go through and select each one you want and then merge them together. Some times this works, other times you have to open and save each note and then add them all together. Its a pain. Information doesn't always integrate w/ our scheduling system.

Recommendations to others considering the product:

This software is good, but not great. It would probably be a better fit for a dental office. Some functions weren't applicable for what we needed and this caused problems. I would recommend having multiple trainings to go over all areas of the software so everyone is on the same page.

What problems are you solving with the product? What benefits have you realized?

It allowed us to have a more accessible EMR for patients. The patient portal helped patients schedule appointments and access their information. This resulted in less time being used to take calls.