Support and responsiveness are spot on
What do you like best?
The Nrby team is responsive to feedback, and quick to make changes in response to the feedback they receive. The mobile app is clean, and has a friendly GUI, Uptime is generally not an issue. Being able to visualize events on a map via the "Smart Pins" is extremely useful. It allows us to see things that we may have forgotten to address and respond to those items accordingly. The logo is also very aesthetically pleasing.
What do you dislike?
The reporting/admin portal is clumsy and difficult to use. Reports are generated in a spreadsheet format, with no options to add graphics. Filters do not always apply to the report when you're trying to narrow down requests. It's difficult to access pictures that have been attached to smart pins.
Recommendations to others considering the product:
NRBY is a useful, visual, location based, tracking app that can allow you to accomplish many things across a variety of field service based industries. It can allow you to create work orders, display their location on a map, assign them directly to a tech, and generate reports based on those "Smart Pins"
What problems are you solving with the product? What benefits have you realized?
Nrby helps us track productivity of our techs, and gives us a searchable database for identifying repeat issues.It's also helpful to be able to visualize our problem areas on a map. You develop a broader sense of your company's impact when everything is plotted out on a map. Attaching pictures can allow you to develop a game plan, and gather tools necessary to solve an event before leaving the shop. The software helps us bridge the communication gap between Preventative maintenance, and construction teams, and allows us to implement better accountability procedures.
