From NICE, the leader in contact center business performance solutions, comes Uptivity Workforce Engagement Management powerful technologies specifically designed to help your call center deliver a better customer experience.
Customer Reviews
Lance H.
Advanced user of NICE UptivityThe option for desktop visibility during agents' call recordings. Also, support is always prompt. The pre-built reports are formatted nicely, as well.
Some limitations on customization, and some of the reporting can be a bit complex to manipulate.
The capability to record screen capture during phone calls has allowed us to individualize strategies based on more than just the audio recordings. We are able to view efficiency of movement in their virtual workspace.
