NextStep Behavioral Health Integrated Care Software

What do you like best?

The thing I like best about NextStep is that it is online. NextStep custom built the application with our forms so that it has everything we are required to have.

What do you dislike?

First, not all of the components that we paid for worked properly. Customer service has been less than ideal. The reporting and billing features also do not work as promised. The EMAR that we paid for took a couple of years for them to build for it to be functional and is still not 100%. The reports feature that we were promised does not build all the different types of reports that we requested. The program is extremely slow to load and freezes often. It is not the most user-friendly EHR out there.

What problems are you solving with the product? What benefits have you realized?

The only benefit is that our charts are online and can be accessed across facilities. It is convenient that multiple users at different locations can work on it, but this would be true of most EHRs. It is helpful to not have pages and pages of paper charts. This also helps cut down on administrative time filing paper notes.