WhatsApp Chatbot & Business Solutions
Morph.ai is a platform that on-boards businesses on WhatsApp and lets them create chat-flows for complex use cases. The platform can be leveraged to create WhatsApp chatbots for lead generation, customer support, e-commerce orders, booking of service, nurturing leads, sending notification and more
Full description *
Morph.ai is a cloud-based marketing automation solution that helps small to large businesses deliver personalized customer experience via WhatsApp chatbots.
The platform’s capabilities begin from on-boarding clients on WhatsApp Business API. Features of the platform include a chat flow builder, AI-based bots, multiple channels, lead nurturing, web and messenger marketing, CRM synchronization, analytics and more. Plus, it offers various tools for users to manage multiple marketing campaigns, website widgets, A/B tests, lead lifecycle, and automated follow-ups via the LiveChat plugin.
Morph.ai features a chat flow builder that helps users define conversation direction, data properties, branching, modular blocks, user inputs, Rest API, email and SMS communication, templates and CRM synchronization. The solution includes chat marketing that helps manage fake leads, queries, topic subscriptions, and content integrations. Morph.ai can be integrated with popular SaaS solutions such as Hubspot, Pipedrive, Salesforce, Zoho and more.
Few of the best-known use cases have been:
рџ’ЉAn online pharmacy retailer introduced a chatbot that will collect the prescription on WhatsApp and deliver the medicine. The chatbot will also remind the patient to take the pills on time.
рџ’°A crowdfunding platform is sending the pitch decks to small investors via WhatsApp and if they want to invest, the payment link is also sent on WA
рџ’ёAn instant personal loan platform is collecting KYC details and extending credit line over WhatsApp through a conversational chatbot
Benefits *
1. WhatsApp is the most used instant messaging app with a smartphone penetration rate of more than 80% in countries like India, Brazil, Germany.
2. Chat as a medium of business communication is becoming popular and mainstream
3. WhatsApp has the highest open rate (98%) and engagement rate (40%)
4. Eliminate the cost of human involvement by automating customer engagements
5. Integrate with your existing ERP, CRM, Support Desk or any other tool
