In order to succeed in a more complex and digitising world, you’ll need a helping hand when it comes to finding out exactly what your customers want and need.
At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email).
Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana.
+Customisable feedback forms.
+Real-time statistics
+API integrations
+Various CX metrics
+Text analytics
+Advanced reporting capabilities
+Fully Customisable Dashboard Grid
+Feedback Translations (Enterprise package only)
Brady G.
Advanced user of Mopinion
★★★★★
Up-and-Coming, Best-in-Class Digital VoC Software
What do you like best?
Incredible flexibility. We surveyed 27 digital VoC programs, and Mopinion had the best suite and checked all of our boxes. We wanted something that could be rolled out easily site-wide, would require minimal-to-no ongoing internal dev effort to maintain, and had an easy-to-understand and feature-rich interface. The amount of integrations and the fact it doesn't break the bank cost-wise is gravy.
What do you dislike?
Some newly released features, like the text analysis, still need a little refinement, but I have full confidence in the frequency and ability of Mopinion's tech team to figure it out. No other complaints!
What problems are you solving with the product? What benefits have you realized?
We are getting massive amounts of direct feedback from our users that influence everything from product development, to marketing and customer care. This feedback is relatively unbiased compared to feedback we receive from our contact center, or via email surveys. After set-up, this feedback collection and analysis is nigh-automatic with very low amounts of ongoing effort.
Review source: G2.com
