Mindsay

Provide simple and efficient customer interactions with a Mindsay chatbot.

Mindsay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources.

From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Mindsay

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Francis H.

Advanced user of Mindsay

★★★★★

Comprehensive, logical UI. Great implementation and development support from Mindsay's team.

What do you like best?

How the platform is built and designed for CX automation and cost saving. Also great implementation and consultancy support from Mindsay team with a key focus on solving our issues.

What do you dislike?

Would be good to make available by default all prebuilt use cases and synonym word databases.

What problems are you solving with the product? What benefits have you realized?

- Manuality around call center operations

- Sudden high volume of user interactions (e.g.: in case a major airport shuts down in our network)

- Want to achieve higher CSAT and generally a better service for our customers

Review source: G2.com