Milldesk

What do you like best?

I like Milldesk for several reasons, it has a notification system that alerts you when you receive a ticket. I also like that the application has a text-to-speech input option enabled on the portal. Another feature that I like is that it allows you to create templates for emails, so that they can be sent automatically.

What do you dislike?

The user interface has many animations, so it uses a large amount of memory when loaded in the browser.

Recommendations to others considering the product:

Milldesk offers an optimal help desk service for large or small businesses. I recommend its implementation for the solution of incidents in your company. It is an easy to use tool and has an average industry price.

What problems are you solving with the product? What benefits have you realized?

We implement Milldesk to handle our incident load of the organization's databases, which allows us to comply with the resolutions within the established deadlines. This tool gives us the ability to constantly communicate with agents, to offer a more optimal service.