Excellent cloud call center, saved us during the tough times! Remote work enabler.
What do you like best?
- it's cloud based, no need for hardware. A headset and a browser are all that's needed. We got it literally up and running with the DID line in a couple of hours.
- Borderless support team with centralized administration.
- We were able to centralize support operations by connecting multiple DID lines from multiple countries to a central support center without any regulatory hassle or special hardware.
- Easily scalable.
- Nice neat interface.
- API based, can develop custom APIs to connect to your product or software stack to develop limitless possibilities, customer journeys and experiences.
- Decent reporting. Maqsam team have worked with us to develop custom reporting for us for specific reports.
- Customer support and success teams are very fast and helpful.
- Maqsam saved our support operation during COVID lockdowns. We flipped into remote work seamlessly without any hassle.
What do you dislike?
- Reporting can be made better and more comprehensive.
- The maqsam team have worked hard to implement new features, more monitoring and quality control features would be helpful.
- More integrations need to be developed with ticketing systems and CRMs. We know salesforce, freshdesk and Zendesk are available.
Recommendations to others considering the product:
It's a good app. Test it out!
What problems are you solving with the product? What benefits have you realized?
Centralized call center operation that is easily scalable across borders and is remote work friendly.
