Through the Conversational Cloud platform, LivePerson provides AI-powered messaging and chatbots to help 18,000+ brands, including many Fortune 500 companies, drive the marketing, sales, and customer care results that matter for their businesses. Named to Fast Company’s World’s Most Innovative Companies list in 2020, LivePerson leverages 20+ years of live chat and messaging data to process language efficiently and enable brands to design, scale, manage, and optimize all consumer conversations with an automation-first mentality.
LivePerson really differentiates itself by detecting consumer intents in real time with their proprietary Conversational AI technology and helping brands fulfill those intents on the most popular messaging channels without hiring an army of agents. From WhatsApp to Apple Business Chat and Facebook Messenger to businesses’ websites and mobile apps, LivePerson’s compatibility across the world’s most popular messaging platforms allows businesses to reach and serve more consumers at scale where and when they want.
LivePerson offers a library of prebuilt conversation templates for multiple industries so brands don’t have to build conversational experiences from scratch. Their intuitive point-and-click interface makes it easy to customize and build AI-powered chatbots unique to a brand’s voice and consumer needs. These bots work together with human experts to handle all conversations within a single cloud-based workspace that is available on desktop, iOS, and Android devices, making it easy to conversationalize distributed workforces. The workspace enables brands to benchmark, monitor, and optimize marketing, sales, and customer care KPIs in real time.
