Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales.

Languages supported:

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.0/10 (Expert Score) ★★★★★
Product is rated as #106 in category Contact Center Operations Software
Ease of use
Support
Ease of Setup

Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales.

LiveOps
LiveOps

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Customer Reviews

LiveOps Reviews

User in Information Technology and Services

Advanced user of LiveOps
★★★★★
LiveOps has great functionality and intentions, but falls short with bugs and lack of integration

What do you like best?

What I loved is that the product generally performs as promised. I was able to make dozens of dials quickly in a short amount of time and the records populated securely.

What do you dislike?

Ideally, it would be nice if the interface would be able to live inside the main platform I used, which was Salesforce CRM. I didn't like having to swivel-chair from screen to screen. It may be for a different reason, but I feel that because they weren't integrated, LiveOps frequently timed-out and froze, forcing me to have to restart constantly...it happened several times a week.

Recommendations to others considering the product:

There are several competitors to consider...I would guess there are better on the market

What problems are you solving with the product? What benefits have you realized?

The click-to-dial functionality coupled and the automatic record logging allows you to work at a very rapid pace.

Review source: G2.com

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