Kinetic Data

What do you like best?

The product is extremely flexible and extensible. There have been very few problems that we've been unable to solve with the product. We are extremely fond of the ease of writing API interfaces to new sources as we need them. The ability to fully customize approval workflows, actions required by staff and submitters and integration with our ITSM System and CMDB make the product very powerful. We also find their support team extremely responsive and very helpful.

What do you dislike?

Our only dislike has been the difficulty of interfacing with external systems to populate dropdowns in the front end of the application, HOWEVER, their team ahs been VERY responsive in getting new interfaces created as necessary.

Recommendations to others considering the product:

Kinetic Data tools are precisely that... Tools. You must design your processes and data and work with stakeholders prior to deployment. The product allows you to do almost anything you need to do, but you need to know what that need is.

What problems are you solving with the product? What benefits have you realized?

We are using the product to automate service delivery and business processes. We currently deploy hundreds of virtual machines (VM) per month through customer requests while also managing internal processes with the software. VMs that used to take upwards of 3 weeks to deploy are now active and accessible in under 30 minutes. Processes that use to be managed via email are now all automated and tracked in workflow and activity monitoring.