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Keeping is the world’s first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status – all right from inside Gmail.
Founded in 2016 and based in Brooklyn, NY, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we’re glad you found us, because we built Keeping for you.
Customer Reviews
Andrew M.
Advanced user of KeepingI love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource library for my team is great. Overall it is a very easy to integrate tool and very convenient and cost effective solution. It is a great tool, especially for small to medium sized businesses. The cost is very competitive.
It is very simple, which is great. However, there could be some additional integrations that would make this tool even better. It would be nice if Keeping somehow integrated with Slack or a project management tool like Asana. I would also appreciate chat support integration. Some kind of website plug in that offered chat support management as an add on service would be very helpful.
It helps me manage various email inboxes in one place.I can keep tabs on multiple Customer Support teams over various countries and timezones. This allows us to make sure we have a unified voice no matter the language or country in which support is being given.
We use Keeping to manage support emails from the US, Canada, Mexico, Puerto Rico, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Colombia, Ecuador, Spain, and the Philippines. Looking into adding it to our teams in Hong Kong and Taiwan.
