Kayako

What do you like best?

Kayako is an extremely helpful helpdesk solution that allows our company to provide great levels of service while all staying connected at the same time.

What do you dislike?

Kayako is a great program and I can't say there have been very many things that I have disliked so far. I wish there were more opportunities for customization, but that doesn't hold us back from using this platform at all.

Recommendations to others considering the product:

Make sure to search for the different products available in this market segment. There are a lot of different helpdesk products available, but the only way to make sure one will work for your team or yourself is to test drive the program and see how it handles before making the leap. That is how we initially started and we really like this program.

What problems are you solving with the product? What benefits have you realized?

Kayako is a very solid helpdesk platform that allows our different teams and departments to manage different projects or tasks while keeping interdepartmental communication very productive. This platform allows us to take an idea from its inception and then work with different people throughout our company while using the integrated messaging system or with outside clients while using the built-in 24/7 live chat service that comes with this program and build it out from start to finish. Not only does this program help us stay more effective while working on a project it also allows us to keep an eye on the progress of different parts of the process to better anticipate when other processes will need to start or when some users will be done working on their parts of the project which allows for better usage of time instead of sitting around waiting and wondering when they can get started.