Kapta

Kapta is key account management software that reduces churn and drives organic growth.

Kapta’s software, and our KAM Process, allow Account Management and Customer Success leaders to answer 3 critical questions about their customers:

1) Which customers are healthy and which are at risk?
2) Do we have actionable and accountable plans (growth plans, save plans, close plans) in place with each strategic account?
3) How do we measure and communicate value to customers?

Kapta

Free Trial

Show more categories

Annabelle B.

Advanced user of Kapta

★★★★★

Improving the customer experience

What do you like best?

Kapta is an easy to use tool which captures all parts of our client information at the click of a button. My favourite part has to be the hierarchy tree to better understand our client relationships and identifies key stakeholders.

We use this portal to inform to form strategic account plans across our regions.

What do you dislike?

Nothing yet! It's fairly early days but looking forward to making Kapta work harder for us!

Recommendations to others considering the product:

Write your problems down first and then find out if they will solve them!

What problems are you solving with the product? What benefits have you realized?

We've moved from a tactical Customer Success department to strategic and Kapta has played a vital part!

Review source: G2.com