Kaleyra

What do you like best?

Used it in early phases when the number of users was less. The decision was based on pricing primarily - relatively cheap compared to prominent brand-name alternatives. Also, the Account Management team was proactive (we had a dedicated Manager) when it came to assisting in delivery issues, and payments,

What do you dislike?

When the number of SMSes runs into thousands/day, the delivery effectiveness became a big concern. Though deliveries didn't happen, the dashboard showed that the delivery occurred. We tried working with Account Managers in having issues rectified but didn't yield improvements.

What problems are you solving with the product? What benefits have you realized?

We used it to send Transactional SMSes.