Invoca’s Active Conversation Intelligence platform enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. Invoca is trusted by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, 1-800-GOT-JUNK?, and Truist. Invoca has raised $116M from leading venture capitalists including Accel, Upfront Ventures, H.I.G. Growth Partners, Morgan Stanley, and Salesforce Ventures. For more information, visit www.invoca.com.
Invoca
Invoca is an AI-powered call tracking and analytics platform that helps marketers get campaign attribution and actionable data from inbound phone calls. As a result, marketers can dramatically improve ROI by driving more revenue-generating calls, increasing conversion rates, personalizing the customer journey, and running more efficient campaigns.
9.0/10
(Expert Score)
★★★★★
Product is rated as #21 in category Conversation Intelligence Software
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Invoca
Customer Reviews
Invoca Reviews
Nader E.
Advanced user of Invoca★★★★★
What do you like best?
The fact that I can make use of call analytics data in my day-to-day marketing projects. It's also a great tool that goes beyond just call analytics and can as well be used for optimizing campaigns and user experiences
What do you dislike?
Extracting reports into excel is a capability that requires more work. Often the reports extracted are formatted in an illegible format. A lot of manual work goes into refining them before sharing them with stakeholders. Automated dashboards, sent on a recurring basis, may help solve this pain point.
What problems are you solving with the product? What benefits have you realized?
Call analytics, campaign optimization: bid optimization, call retargeting, call suppression as well as enhancing the caller experience through the IVR capability
