Intermedia Contact Center (formerly Telax)

Intermedia Contact Center (formerly Telax) offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.

Languages supported: English, French, Spanish

8.6/10 (Expert Score) ★★★★★
Product is rated as #76 in category Contact Center Operations Software
Ease of use
8.8
Support
8.5
Ease of Setup
8.0

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Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote workforces while maintaining customer service levels and productivity, no additional hardware required.

Create more responsive and informed customer interactions with Intermedia Contact Center, a fully cloud-based call center solution with simple subscription fees, that’s rapidly deployable with zero downtime and easily managed from anywhere.

Be ready in as little as 2 days! Communicate with customers through any channel (phone, chat, SMS, e-mail), keeping them informed, and delivering exceptional customer experiences.

Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center

Intermedia Contact Center (formerly Telax)
Intermedia Contact Center (formerly Telax)

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Customer Reviews

Intermedia Contact Center (formerly Telax) Reviews

Elena S.

Advanced user of Intermedia Contact Center (formerly Telax)
★★★★★
So far we are quite happy with the system.

What do you like best?

This is a great product for functionality, service, price, ease of use, transparency, and consistency.

I have spoken with customer service a lot at the beginning during our migration and they have been very quick to respond, friendly and willing to help. Now we reach out to support once in a blue moon since migration.

What do you dislike?

I can pull different call reports for any phone extension or group in seconds, or ask Telax to create any customized report for us, but I want to have an option to create report myself, choosing different parameters.

What problems are you solving with the product? What benefits have you realized?

CCA has many features useful and really easy to use.

It is internet-based and has the ability to forward the phones to a cell phone especially now when we are working from homes.

Review source: G2.com

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