Interfacing is the global leader in business transformation, empowering organizations to efficiently govern business complexity through business process management software and quality management solutions. Interfacing’s solutions are intuitively designed for business users; facilitating multiple organizational programs within a single platform and covering the full spectrum of quality, governance, improvement, and compliance initiatives. Interfacing’s leading Business Process Management Software the Digital Business Transformation Suite has been recognized by GartnerВ® as a leader in Enterprise Business Process Analysis (BPA), Operational Intelligence (OI) & Business Operating System (BOS). Additionally, the Digital Business Transformation Suite was also selected by KMWorld as this year’s top trend-setting software, CIO Review’s Top 20 Business Process Management Software (BPM Software), CIO Applications’ Top 25 Governance, Risk & Compliance (GRC) tools, and Frost & Sullivan’s Product Leadership Award. With success stories across all industries and corners of the globe, our solutions are highly adaptable to industry, driver, and regulatory specific requirements with significant attention invested towards reducing cost & effort to preserve the natural flow of an organization.
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Interfacing Reviews
Etienne P.
Advanced user of InterfacingWhat do you like best?
Automatic placement of activities in the mapping is very useful and helps gain a lot of time. Very useful for large process maps.
EPC is generally quite intuitive.
Interfacing Help desk responds rapidly and gives good answers.
The product is quite flexible and has interesting functionalities
Standard Operating Procedures can be automatically generated from EPC, which is very useful when modifications to the process are required.
Processes management is very easy
What do you dislike?
It is a bit difficult to have a good rendering of the processes when they have many activities, if you need to extract them and insert them in a Word document in a letter/A4 format. I have to 1) limit each map to about 5-6 activities and 2) take a shot of the map with SnagIt or another similar tool. The issue is that I have several mapping with the same name (Sometime 12-13 mappings), and the "fake/extra" ones cannot be hidden at the parent level...so to get a shot of the parent, one has to move the extras out of sight. Deleting them in the map will completely delete them. There is also a few bugs where if the map is modified in swimlane mode, after saving the box will reduce itself...so you need to go back and modify the size of the box. This may impact arrows location, which need to be moved again. Those are small but annoying inconveniences. Some actions are not easy to find - for example, switching from a simple, flat graphic mode to swimlane mode for edition purposes is not intuitive.
Help menu is not contextual, so you need to dig in the online manual to find what you need, which can be a challenge, and is not always very useful.
Activities numbering is not automatic, so you need to insert them manually. It would be a nice feature to add, with the possibility of manually inserting the number to have the correct sequence.
Recommendations to others considering the product:
Interfacing EPC is a very useful product to draft process maps and Standard Operating Procedures, and managing them on the long run.
What problems are you solving with the product? What benefits have you realized?
EPC helps identify inefficiencies in the processes, so it gets easier to quickly analyze and optimize it.
