injixo is a powerful and easy-to-use cloud workforce management suite for forecasting, scheduling, intraday management and employee engagement. With powerful features for contact centers of all sizes, injixo helps you master any challenge in workforce planning. Reduce your costs and create happier customers with injixo.
Customer Reviews
User in Telecommunications
Advanced user of injixoHow versatile this is - from shift management on daily / weekly / monthly bases, reporting staff attendance and automatically forecasting the requirements on any given day based on the data which is automatically input from the calls handling platforms.
Some features require collaboration with other software which seems to be hit and miss - for instance the PDF reports are very temperamental.
Very versatile tool for managing workforce across different locations, teams, it allows to create skill sets to distinguish the staff competency levels and their input in overall productivity. It feeds stats to another program to enable efficient forecasting.
Staffing solutions for a contact centre which on a usual day has over 100 people working various shifts.
