Aspect Quality Management

As part of Aspect's Workforce Optimization suite, Aspect Quality Monitoring offers call recording, playback and quality evaluation capabilities using a modern graphical UI. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for automated and manual coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.

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6.4/10 (Expert Score) ★★★★★
Product is rated as #27 in category Contact Center Quality Assurance Software
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As an integral part of Aspect’s Workforce Optimization suite, Aspect Quality Monitoring offers call recording, playback and quality evaluation capabilities using a modern graphical UI. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, and integrate with Aspect Performance Management for automated and manual coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.

Aspect Quality Management
Aspect Quality Management

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Customer Reviews

Aspect Quality Management Reviews

Administrator in Telecommunications

Advanced user of Aspect Quality Management
★★★★★
AQM User

What do you like best?

Always able to find the calls (Voice and Screen)

What do you dislike?

Older version you would have to download the call prior to opening. New version you can now open with on the same screen

Recommendations to others considering the product:

If you wanna find those calls with easy, go for it!

What problems are you solving with the product? What benefits have you realized?

Quicker turnaround time, able to review and find more calls.

Review source: G2.com

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