Infor HR Service Delivery helps organizations of all sizes accomplish more with fewer resources. In the era of digital human resources, this advanced, multi-tier service platform can enable employees to resolve more than 70% of their routine transactions and inquiries without HR intervention. With an empowered workforce and a modernized HR self-service system, HR can focus on higher-value projects.
Customer Reviews
Relton M.
Advanced user of Infor HR Service DeliveryInfor HR Services is relatively easy to use with simple controls for most users and a decent admin setup and integration with other HRIS systems. The technical support has been decent so far. However. given how widespread the user base is for Infor, I would expect a larger support community among their customers.
Integration with our learning management system has not been as easy. The HR feed has been manual due to an inefficient workflow from Infor. This should be a simple automated process but has greatly added to our workload and created operational inefficiencies and unnecessarily redundant information. the online support documentation is also very underwhelming. The guidance is there, but it lacks the detail need to pass on to end users. In the end, I've created many of my own tutorials for our users, both admin and employee.
Test other solutions and their ability to integrate with your primary systems.
Infor was initially brought in to function as our go to HRIS solution, working in concert with Lawson. It has functioned well to this effect, but we need a system that is designed to better grow with us. The system is fairly stable and has yet to give our organization any technical issues.
