Excellent, professional training and an outstanding product
What do you like best?
HotDocs makes our business infinitely more efficient. The level at which we can customize templates and their functionality is impressive. Our legal pleadings are much more uniform in appearance and the content of each specific type of pleading is more consistent. We can customize portions of the pleadings that need customization. Additionally "plug-ins" created for us by HotDocs allow us to save documents in various formats (.rtf, .pdf, .docx) which makes e-filing with the courts much easier. Additionally, the HotDocs training I receive from Seth Hanisek is always top-notch. He is so professional and easy to work with. He can wrap his mind around complex problems and work out a solution. His trainings are invaluable to me.
What do you dislike?
For some of our needs we required custom files to be built as "plug-ins." Because of the customization of those files, and the fact that those who developed their programming are no longer with HotDocs we don't really have any support for them. They are "what they are." We are able to live with them, but it would be nice to have support for customized add-ons.
What problems are you solving with the product? What benefits have you realized?
We have solved the problem of drafting each legal pleading from scratch. Previously our employees did a lot of copying and pasting text which resulted in inconsistent font and layout formatting, and was prone to other clerical errors. HotDocs allows us to generate thousands more pleadings in a month and with incredible accuracy. This also allows us to e-file our documents with the courts more efficiently.