Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with – Gmail.
This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.
Hiver helps over 1500 companies – ranging from new-age unicorns to traditional enterprises – deliver a better experience to their customers. Companies like Flexport, Pluralsight, Harvard University, Appsflyer, Oxford Business Group, and Upwork, among others, are powered by Hiver.
LeNelle E.
Advanced user of Hiver
★★★★★
What do you like best?
Just the smoothness of being able to tag emails with different tags and then being able to search things that way. Makes my life so much easier.
What do you dislike?
Every now and then I have found that the searches don't always pull tagged things. It's rare... but I have had instances where I eventually did find the email I was looking for and it was indeed tagged by the unit code (one of the main things we tag emails with so we can look at all associated emails when searching) but for whatever reason, it didn't pull up in my original search.
Recommendations to others considering the product:
Making sure that you go through all the different settings before you really get started so that you know where you want things to go and how you want to set up tags etc.
What problems are you solving with the product? What benefits have you realized?
Having the ability to use multiple tags.. and also make comments on things has really helped me keep things organized so that they are easier to search later.
Review source: G2.com
