Helprace

What do you like best?

I like this software quite a lot because it is friendly and simple to use ... among the things that stand out the most I like the creation of tickets by the program by assigning a ticket to each user .. in this way the user and his user are easily identified requirement just by placing the ticket number ... the assignment of tickets seems to me one of the best functions

What do you dislike?

really the program is very good however the free trial of this software leaves much to be desired ... that is, it should have all the full functions to test the product as you really want ... and how it really works in the paid version .. but not It is like this ... it only fulfills a couple of functions and you cannot see its full potential in the free version ... this is not good at all ... since for me and for my company it is essential to try a product before buying it .. . however we bet on the paid version and we are satisfied

Recommendations to others considering the product:

dont buy the free trial.. it does not work

What problems are you solving with the product? What benefits have you realized?

This software allows to solve customer problems in a simple and effective way .. before using all complaints and customer service problems are solved by phone calls .. which was often tedious and inefficient .. now with the software everything is faster and we can give a timely solution to the cases that arise