HelpDocs

HelpDocs is a fully-featured knowledge base software designed to enable users to drive down support ticket volume and guide customers.

Languages supported: English

9.2/10 (Expert Score) ★★★★★
Product is rated as #38 in category Customer Self-Service Software
Ease of use
9.2
Support
9.1
Ease of Setup
9.0

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Help Customers Help Themselves. HelpDocs makes it super simple to create a fantastic self-serve knowledge base experience for your customers and team.

HelpDocs
HelpDocs

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Customer Reviews

HelpDocs Reviews

Cindy P.

Advanced user of HelpDocs
★★★★★
An excellent tool with great support and customization features.

What do you like best?

It is one of the great platform that aids in better document creation with its great tools. You can adjust its color and content with SEO optimization and also by custom CSS. You can se the article at stale if it is having a product release or even you can reuse your previous data by the clip tool.

What do you dislike?

As with all the tools, sometimes due to traffic or any other reason, the software gets a bit buggy which leads to annoyance or have the risk of losing the data. According to my company it also needs some more professional fonts to make the writing mire persuasive and encouraging.

Recommendations to others considering the product:

It is an excellent product wit mid-blowing tools and features. This kind of software is hard to find in such a cheap price. More over, being highly integrating and useful, it is very user-friendly.

What problems are you solving with the product? What benefits have you realized?

This platform is highly useful as its integration with other software is super quick. You can share your articles easily via chat and it has got better on-boarding opportunities then other users. Its working is fast which saves the time as well.

Review source: G2.com

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