HelloShift

HelloShift is a communication platform for hotel staff and guests. It replaces antiquated communication mechanisms, such as handwritten logbooks, sticky notes, and walkie-talkies, with a Facebook-like interface that hotel staff is already familiar with. The platform also seamlessly integrates guest requests via SMS-messaging.

Languages supported: English

10.0/10 (Expert Score) ★★★★★
Product is rated as #1 in category Guest Messaging Software
Ease of use
Support
Ease of Setup

HelloShift is modern messaging for hotels – staff collaboration, guest messaging, and website chat in one winning app. HelloShift is the only guest messaging solution that comes with staff collaboration included in the same app. This means that when guest messages come in with questions and requests, teams can work together across buildings, floors, shifts, and departments to deliver. No more dropped tasks between separate, poorly integrated apps. HelloShift automatically imports guest data every day and sends routine messages through the guest lifecycle (pre-stay, in-stay, and post-stay). Teams use snippets and smart replies with AI to respond quickly. Alerts and reports escalate unresolved guest issues. Get a free trial today.

HelloShift
HelloShift

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Customer Reviews

HelloShift Reviews

User in Hospitality

Advanced user of HelloShift
★★★★★
Great app to stay in touch with staff as well as guests

What do you like best?

It's so easy to use! It's like Facebook. It also has tasks, checklists, lost & found etc. And a web widget for us to talk to website visitors.

What do you dislike?

Nothing to dislike. They are adding more features all the time.

What problems are you solving with the product? What benefits have you realized?

We don't have to use logbooks and we are constantly in touch with our guests via SMS. We have received a lot more positive TripAdvisor reviews.

Review source: G2.com

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